Frequently Asked Questions

You've got questions, we've got answers.

General


 

When I navigate to techcomply.com, I am redirected to solvehealthcare.com. What happened to TechComply?

TechComply is now Solve Healthcare. After a series of strategic acquisitions of technology assets and people in 2013, TechComply is now Solve Healthcare. Learn  more about our history by visiting the Company page.

Can I still eMail my contacts @techcomply.com?

Yes, but we kindly request that you update all contacts to @solvehealthcare.com.

Where is Solve Healthcare’s headquarters?

Solve Healthcare is headquartered in sunny Newport Beach, California. We operate offices worldwide, which you can learn more about by visiting our Contact page.

What is your mailing address?

Any post mail, large envelopes or packages should be delivered to the following address:

Solve Healthcare
1001 Dove Street, Suite 185
Newport Beach, California 92660

I am interested in your services, how do I learn more?

We appreciate the opportunity to share our vision. Call our toll-free number at (855) HIT-EXPERTS or navigate to our Sales page to get your questions answered.

 

Services


 

I am not located in any of the states/regions where a Solve Healthcare office is located, can I still seek your services?

Absolutely. Solve Healthcare works with clients worldwide. We have team members and Partners scattered throughout the globe, ready to assist you. Simply call our toll-free number at (855) HIT-EXPERTS or navigate to our Sales page.

What services does Solve Healthcare provide?

Solve Healthcare is a full-service Health Information Technology company. We provide the following services:

  • IT Services & Support
  • HIPAA Compliance
  • Backup Systems
  • EHR/PM Optimization
  • Training
  • Interfaces
  • App Development
  • Business Consulting

What are your rates for service?

To receive a formal quote for services or products, call our toll-free number at (855) HIT-EXPERTS or navigate to our Sales page.

Do you provide services to nonprofit and charitable organizations?

Yes, Solve Healthcare is committed to assisting nonprofits and charities to achieve their objectives.

I need IT help urgently, how soon can someone be onsite to assist me?

If you are an existing client, please contact your assigned Project Manager immediately. For new clients, please call our toll-free number at (855) HIT-EXPERTS or navigate to our Sales page to contact a representative that can help.

Does Solve Healthcare provide ongoing IT support?

Yes, we offer comprehensive Managed IT service agreements.

What happens to my TechComply Hardware Limited Warranty now that you are Solve Healthcare?

Much like your service agreements, active warranty agreements were transferred to Solve Healthcare and will be serviced under the same terms and conditions.

I noticed that Solve Healthcare makes mention of attorneys, can we rely on you for legal advice?

Solve Healthcare is staffed with top-notch HIPAA compliance attorneys, but we work with our outside counsel to facilitate attorney-client relationships for our clients.

We don’t use Allscripts, can you still help us?

Yes. Although we have specific expertise with the Allscripts Pro Suite of products, our EHR/PM Optimization team is well-versed with other applications, including Cerner, eClinicalWorks, Epic, Greenway, NextGen and PracticeFusion.

 

Clients


 

I am a TechComply client, what happens to my agreement now that you are Solve Healthcare?

We distributed notices to all of our clients informing them of changes occurring at the Company. If you did not receive this message, not to worry, your agreements were transferred to Solve Healthcare. The terms and rates stipulated in your agreement did not change.

Where can I get a copy of my agreement?

eMail your assigned Project Manager to receive a copy of your agreement.

Does Solve Healthcare work with large physician groups and hospitals?

We have vast experience assisting large medical practices and enterprise organizations- there is no job too big for our talented team. We work with other large profile clients like IPAs and ACOs, too.

How does Solve Healthcare work with HIEs?

Solve Healthcare partners with HIEs across the country to assist them with technology matters, business development, patient engagement and interoperability initiatives.

Can Solve Healthcare assist my startup company to find investors?

Yes, our experienced Business Consultants have a strong network of venture capitalist and private equity partners seeking exciting new opportunities. Visit our Sales page and complete the questionnaire to see how we can help you.

Can you provide me with some examples of your work?

Please visit our Case Studies section to learn more about how we’ve been able to help someone just like you.

Can you provide me with references?

We take pride in our strong client relationships. Solve Healthcare is happy to furnish references upon request.

 

Support


 

I need to contact Support, how do I do that?

For urgent issues, your first point of contact is your assigned Project Manager. For non-urgent issues, simply navigate to our Help Desk and submit a ticket. A representative will respond to your request in a timely manner.

What if I have to contact Support outside of business hours?

No problem. Project Managers are still your first point of contact, but you can also navigate to our Help Desk and submit a ticket 24/7.

 

Billing


 

Where should I sent payments to?

Please send any payments to:

Solve Healthcare
1001 Dove Street, Suite 185
Newport Beach, California 92660

Can I pay my invoices using a credit card?

Yes, you can pay invoices using a credit card by clicking the PayPal online payment link at the bottom of your invoice.

I have a question about an invoice I received, who do I need to contact?

We want to be sure we promptly answer any billing inquiries you might have. Simply navigate to our Help Desk and login or register an account.

Does Solve Healthcare provide financing?

Yes, we’ve partnered with Fidelity Capital to provide the most competitive financing rates and options. Learn more by clicking here.